BENFIELD COMMUNICATIONS TRAINING - TELEPHONING 2

Use the following options to complete the statements below:

soon / understand / wrong number / several times / spell / available / put / connect / take / called / as soon as possible / coming through / other line / speak up / engaged / message / calling


PROBLEMS
I’m sorry, I don’t . Could you repeat that, please?
I’m sorry, I Could you a little, please?
I’m afraid you’ve got the .
I’ve tried to get through but it’s always .
Could you that, please?

PUTTING SOMEONE THROUGH
One moment, please. I’ll see if Mr Jones is .
I’ll you through.
I’ll you.


TAKING A MESSAGE
Can I a message?
Would you like to leave a ?
I’ll tell Mr Jones that you .
I’ll ask him to call you


FINISHING A CALL
Thanks for . Bye for now.
I have another call . I better run.
I'm afraid that's my .
I'll talk to you again . Bye.